24/7 Customer Call Center
Emergency? Call now.
We answer around the clock – including nights, weekends and holidays. Call an emergency crew at any time of day or night.
SIA Alpex emergency service operates 24 hours a day, 7 days a week. Our crews are based in Riga and are ready to respond to emergencies in Riga, Jurmala and the Riga District. In an emergency, we respond within 30-60 minutes.
What we handle
Our emergency crews resolve all major building engineering system failures:
Water supply emergencies
- Burst or leaking water pipes
- Leaks in apartments or common areas
- Tap or valve damage
- Hot water supply interruptions
Sewage emergencies
- Blocked sewage – water does not drain
- Sewage pipe rupture or leak
- Unpleasant odour from the sewage system
- Blocked sewage riser
Electrical emergencies
- No electricity in the apartment or stairwell
- Short circuit or tripped circuit breaker
- Distribution board failure
- Smoke or burning smell from electrical installation
Heating emergencies
- Boiler not working or showing an error code
- Radiator leaking or damaged
- Water leaking from the heating system
- Heat substation failure
- No heating in the building or on individual floors
Gas leaks
Warning! If you smell gas:
1. Do not use electrical switches or open flames
2. Open the windows
3. Shut off the gas supply (if you know where the valve is)
4. Call 112 (State Fire and Rescue Service)
5. Then call us: +371 28657610 – our specialists will fix the damage
Ventilation emergencies
- Ventilation system failure
- Unusual noise or vibration from ventilation equipment
- Air conditioning system breakdown
How we work
1. Call – we answer around the clock
Call +371 28657610 at any time. An operator will answer and listen to your description of the situation.
2. We assess the situation
Over the phone, we determine the nature and severity of the problem. We provide an estimated response time and, if needed, initial advice on what to do before the crew arrives.
3. The crew responds
The emergency crew arrives with the necessary tools and materials. Our goal is to resolve the problem on the first visit. If additional work is needed, we prepare an estimate and agree on timelines.
What to do while you wait
Taking the right steps before specialists arrive can significantly reduce damage:
Water leak
- Close the nearest water valve (in the apartment, floor or basement)
- If you do not know where the valve is, try placing containers under the leak
- Warn the neighbours on the floor below
- Switch off electricity in the affected area, if safe to do so
Blocked sewage
- Do not use water on the affected riser (sink, bathroom, toilet)
- Inform neighbours on the floors above so they also stop using the sewage
- Do not open the sewage inspection hatch unless you are a specialist – a sudden water surge is possible
No electricity
- Check the circuit breakers in your distribution board – one may have tripped
- If a breaker trips repeatedly, do not switch it back on as it indicates a short circuit
- Disconnect recently connected appliances (they may be causing the fault)
- If you smell burning, immediately switch off the electricity and call us
Heating failure
- If a radiator or heating pipe is leaking, try closing the valve on that radiator
- If the boiler shows an error code, press the reset button once. If that does not help, call us
- If the failure is in the district heating network, inform the building manager or association chair
Service area
SIA Alpex emergency service operates in:
- Riga – all districts, including the centre, Imanta, Purvciems, Ziepniekkalns, Agenskalns, Teika, Mezciems, Bolderaja and others
- Jurmala – from Priedaine to Kemeri
- Riga District – Marupe, Pinki, Babite, Salaspils, Adazi, Carnikava, Stopini, Kekava and surrounding municipalities
Frequently asked questions
How quickly will the crew arrive?
In an emergency, we respond within 30-60 minutes, depending on crew availability and distance to the site. We will give you an exact response time when you call.
Does the emergency service operate at night and on weekends?
Yes, our emergency service operates 24 hours a day, 7 days a week – including holidays. An operator answers calls at any time of day or night.
How much does an emergency call-out cost?
The cost depends on the scope of work, time and materials required. We will provide specific cost information over the phone or after inspecting the situation on site. An estimate is prepared before work begins.
Do you bring all the necessary tools?
Yes, our emergency crews arrive fully equipped with tools and the most commonly needed materials and spare parts. We complete the majority of emergency repairs on the first visit.
Can I call the emergency crew if my building is not under your maintenance?
Yes, the emergency service is also available for buildings that are not under our regular maintenance. Call and describe the situation – we will help.
Emergency? Do not waste time.
Call now: +371 28657610
We answer around the clock. In emergencies, we respond within 30-60 minutes.
SIA Alpex – Riga, Krasotaju iela 5, LV-1009
